Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a refund.
Plants RefundsWe have a 24-hour return policy for living plants, If you are not happy with your plants for any reason you can request a refund.
To return your product, you should email us first, then send the products back to us. Your return will be processed after the receipt of the plant which has to be shipped back in its original packaging and wrapped equally carefully. You’ll be automatically refunded on your original payment method. You will be responsible for paying for your own shipping costs of returning your item. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at mintdoorshop@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.